CUSTOMER STORY
How Neo4j uses Tackle to Enhance Pre-Sales Efficiency and Impact
Featuring Ralph Pawlik, Director Pre-Sales EMEA
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Featuring Ralph Pawlik, Director Pre-Sales EMEA
Neo4j, the Graph Database & Analytics leader, is dedicated to providing top-tier support to its customers, including numerous Fortune 500 companies. To maintain their high standards, the company needed an effective method to measure and boost the efficiency of their Pre-Sales engineering team and identify activities that drive revenue.
As Pre-Sales Director at Neo4j, Ralph Pawlik explained, “We needed an easy reporting solution that provides real-time transparency of our internal operations.”
The search for an effective solution led to the discovery of Tackle, a calendar-native reporting SaaS designed to help team leaders achieve full transparency, measure impact, and enhance the efficiency of their operations. Tackle was implemented across the entire team to address these needs.
The team moved from guesswork to having 100% clear visibility over their involvement in various activities, such as direct sales, marketing, partner-led sales, and internal work. This allowed for the identification of high-value activities that create real impact and pinpointing inefficiencies.
With Tackle, data-driven reports were generated to measure the efficiency and impact of the team, identifying areas needing adjustment. This transparency facilitated strategic planning and resource allocation. “Thanks to Tackle, I was able to see that a significant amount of my team’s time was spent on various indirect sales activities. When I investigated further, I realized much of it was preparation rather than speaking engagements, prompting the need to create reusable, scalable materials.”
Tackle revealed that the team’s personal development time was significantly below their goal. This insight led to deliberate decisions to decline certain initiatives, allowing more time for professional and personal growth.
Two key advantages of Tackle stood out over other SaaS solutions.
Tackle’s integration with calendars made it easy for individual contributors to label activities directly where they are logged, encouraging wider team adoption.
Tackle’s flexible tagging system allowed the creation of a customized tracking template for pre-sales activities, enabling the generation of specific reports needed for internal discussions and decision-making.
Neo4j is the leading Graph Database & Analytics leader, serving numerous customers, including Fortune 500 companies.
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