Frequently asked questions
Everything you need to know about the payment, security, usage and in-between.
How secured is the payment method?
We use Stripe as our payment service provider. Stripe is a certified Level 1 PCI Service Provider. This is the most stringent level of certification available. So you can rest assured that security is not an issue. We will also refund you the full amount if you find faults with the charging.
Do you provide refund if I don't like it?
How do I revoke the Google API permission I gave to TimeTackle?
Do you store my password?
No. TimeTackle does not need or even take your password. You will login to Google via its own website and Google will provide. TimeTackle a secured limited delegated access via its API.
Who can access my email address?
We don’t sell or give your email address to anyone else. Your email address is only used to communicate with TimeTackle.
Who can see my exported files?
Only people you share the exported file or the shareable link to the file with can see your exported files.
What data can TimeTackle access?
TimeTackle only takes the read only access to your Google calendars, your email address and your public profile information. Moreover, the TimeTackle only stores the data for a very short period. After you log out from the system, the data is erased except your public information.
How secured is TimeTackle?
TimeTackle uses the latest Google API for secured login. This API is built on OAuth 2.0 protocol which is the latest evolution of the most proven standard of authentication and authorization for secured delegated access. Communication between TimeTackle and Google also happens via HTTPS (HTTP over SSL or HTTP Secure) to make sure no one else can sniff your data. To top it all off, TimeTackle website itself uses HTTPS with 256-bit encryption for all transactions.
I stopped receiving export emails from TimeTackle. I think I’ve mistakenly unsubscribed. What to do?
I don’t like the default date and time format. How can I use a different one?
You should be able to modify date and time format by using “Formating” button from the Report section of your TimeTackle account. You can also change the date separator and clock style (24 hours or AM/PM). For duration, you can select the duration in decimal. Please don’t hesitate to contact us at email@example.com if our current solution does not support the format you need.
My PDF export came broken. How do I fix it?
How do I export attendee information?
Attendee fields and filters can be found under Coloumn button from the Report section of your TimeTackle account. From this attendee field, you can filter out organized attendees, accepted attendance, declined attendance etc. and modify your spreadsheet just the way you want.
I have to select, check and fill in a lot a of items in the Exporter form to get the output the way I want. Is there anyway to automate?
My exported times seem to be off by some hours. How do I fix it?
I don’t see the calendar I want to export. What’s wrong?
Download button does not work for me. What do I do to make it work?
Please try the latest version of a different browser like Chrome or Firefox. If it still does not work please report it to us with your Operating System and Browser information. We will try to fix it as soon as possible. Sometimes office IT blocks external websites like Google, Dropbox, etc. It may not work if you are using TimeTackle from such networks. Please try to use it from a different network, or ask your IT to allow using our website. We have Enterprise grade security policy in place to comply with modern IT security standard. Please contact us if you have further question regarding it.