Frequently asked questions
Everything you need to know about the payment, security, usage and in-between.
How secured is the payment method?
We use Stripe as our payment service provider. Stripe is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. So you can be rest assured that security is not an issue. Also, for your peace of mind, we will refund you the full amount if you find something wrong with charging.
Do you offer refund? What if I don’t like it?
How do I revoke the Google API permission I gave to TimeTackle?
Do you store our password?
No. TimeTackle does not need or even take your password. You will login to Google via its own website and Google will provide. TimeTackle a secured limited delegated access via its API.
Who can access my email address?
We don’t sell or give your email address to anyone else. Your email address is only used to communicate with you from TimeTackle.
Who can see my exported files?
What data can TimeTackle access?
TimeTackle can access your Google calendars, your email address and your public profile information. It can not access anything else (such as emails or documents etc).
How secured is TimeTackle?
TimeTackle uses the latest Google API for secured login. This API is built on OAuth 2.0 protocol which is the latest evolution of the most proven standard of authentication and authorization for secured delegated access. On top of it all communication between TimeTackle and Google happens via HTTPS (HTTP over SSL or HTTP Secure) to make sure no one else can sniff your data. Moreover TimeTackle website itself uses HTTPS with 256-bit encryption for all transactions.
I stopped receiving export emails from TimeTackle. I think I’ve mistakenly unsubscribed. What to do?
I don’t like the default date and time format, How can I use a different one?
How do I get sum of all hours by day?
How do I export attendee information?
How do I get sum of all hours logged?
My exported times seem to be off by some hours, how to fix it?
My PDF export came broken, how to fix it?
I have to select, check and fill in a lot a of items in the Exporter form to get the output the way I want. Is there anyway to automate?
I don’t see the calendar I want to export. What’s wrong?
Download button does not work for me, what do I do to make it work?
Please try the latest version of a different browser like Chrome or Firefox. If it still does not work please report it to us with your Operating System and Browser information. We will try to fix it as soon as possible. Sometimes office IT blocks external websites like Google, Dropbox etc. It may not work if you are using TimeTackle from such network. Please try to use from a different network, or ask your IT to allow using our website. We have Enterprise grade security policy in place to comply with modern IT security standard. Please contact us if you have further question regarding it.