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Tackle for Customer facing teams

Improve CX efficiency, do more with less

Manage your team’s workload to maximize your margin.

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Automatically track all your agent activities
Use Tackle’s calendar integration to track your team’s activities across different buckets like inbound calls, internal meetings, or break time. Make data-informed decisions from customer engagement and agent performance trends to improve your gross margin.
Allocate the right amount of resources to different channels
Time is money, and with so many customers to serve at once, you must get the most productivity from your team members. Inefficient resource allocation can be critical to your organization’s profitability. Use Tackle to get a clear picture of utilization across different channels so that you can allocate your team member’s time optimally.
Understand and forecast your team’s capacity and utilization
Tackle integrates with tools your teams already use – like Google Calendar, Calendly, and more. With Tackle’s WFM app, you can get complete visibility into your team’s utilization and run capacity planning without scrambling over complex spreadsheets.

Top executives and best teams around the world use Tackle​

Read all customer stories
Tackle has revolutionized time management for my CEO by providing raw data for monthly reviews of his activities.
Hayden Wight
Hayden WightExecutive Assistant to CEO at Trainual
Tackle's Insights is our favorite; it lets us view, manipulate data effortlessly, making tagging and automation even more enjoyable!
Katrina Wardell
Katrina WardellChief of Staff, Sylva
With Tackle, we gain valuable insights by comparing our perception of a workweek with actual data. We make informed decisions to prioritize our goals.
Casey Gover
Casey GoverExecutive Assistant to the CEO, Flex
Tackle helps my busy boss focus on preferred areas by analyzing events. It's user-friendly, informative, and comes with great design, outlook, and support.
Judit Shaban
Judit ShabanPersonal Assistant, at Recart
Tackle is easy to use, synced with Google Suite, and offers useful features to make workflow 10x better!
Dani Peloton
Dani Duarte​Peloton
Tackle's event tagging, insights, and reporting features have already delivered great value to our team.
Erika Benadom​
Erika Benadom​Ridge Ventures​
Tackle helped us to identify where we can optimize the calendars. The team was very supportive and open to feedback.
Yaprak Helen Seker​
Yaprak Helen Seker​Roche
Tackle is an integral part of our sales process. It has increased our existing client engagement by 70%!
ZachKubin
Zach KubinAdelaide Metrics Inc

Maximize potential: Tackle’s automated time tracking & insights

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